SOOOOO... At 2:45am we wake up to our fire alarms going off... Half awake we stumble into our kitchen to find it on FIRE...
We put it out, expecting FD to arrive as our house is monitored by #DEHART... But NOOOO.. So WE call our own monitoring company to tell them we have a fire... Do they offer to dispatch FD? Ask if we are ok? NOPE... The rep says "oh we don't monitor your fire"
WELL THATS NEWS TO US AT $60.00 a month... So we, understandably so are angry , and the #dehart rep HANGS UP ON US....
He DOES NOT ask if we are ok, does not offer to dispatch ANY help ... We call back and demand to hear from a supervisor within 1 hour... That was 5 hours ago..
If you have #dehartsystems in your home YOU AND YOUR FAMILY ARE NOT SAFE!
BTW ITS NOW BEEN NEARLY 24 hours!
Jordan Letschert